TY  - BOOK
T1  - Benchmarking customer service
T2  - The Financial Times / Pitman Publishing Series
A1  - Peters, Glen
LA  - English
PP  - London
PB  - Pitman
YR  - 1994
UL  - https://colectivo.uloyola.es/Record/L40757
OP  - 212
SN  - 0273610694
KW  - Benchmarking
KW  - Marketing de servicios
KW  - Control de calidad
KW  - Servicio al cliente
KW  - Accionistas
ER  -