TY  - BOOK
T1  - Achieving service productivity : lessons from the best in the world
T2  - The Financial Times / Pitman Publishing Series
A2  - Hornell, Erik
A2  - Caton, Linsey J
A2  - Hjelm, Per
LA  - English
PP  - London
PB  - Pitman
YR  - 1994
UL  - https://colectivo.uloyola.es/Record/L40882
OP  - 292
SN  - 0273603868
KW  - Marketing de servicios : Casos
KW  - Sector servicios
KW  - Productividad : Casos
ER  -