TY - BOOK T1 - The benchmarking management guide A2 - American Productivity & Quality center LA - English PP - Cambridge, Massachusetts etc. PB - Productivity press YR - 1993 UL - https://colectivo.uloyola.es/Record/L41210 OP - 249 NO - Ed. revisada de: Planning, organizing, and managing benchmarking activities SN - 1563270455 KW - Benchmarking KW - Control de calidad ER -