TY - BOOK T1 - The benchmarking workbook : adapting best practices for performance improvement A1 - Watson, Gregory H LA - English PP - Cambridge, Massachusetts etc. PB - Productivity press YR - 1992 UL - https://colectivo.uloyola.es/Record/L41216 OP - 144 SN - 1563270331 KW - Efectividad de la organización KW - Benchmarking : Ejercicios KW - Benchmarking : Casos ER -