TY - BOOK T1 - Implementing total quality management T2 - The Financial Times / Pitman Publishing Series A1 - Munro-Faure, L LA - English PP - London PB - Pitman YR - 1992 UL - https://colectivo.uloyola.es/Record/L41884 OP - 394 SN - 0273038486 KW - Control de calidad ER -