TY  - BOOK
T1  - The service quality handbook with contributions from 57 international experts
A2  - Scheuing, Eberhard E
A2  - Christopher, William F
LA  - English
PP  - New York
PB  - Amacom
YR  - 1993
UL  - https://colectivo.uloyola.es/Record/L42194
OP  - 550
SN  - 0814401198
KW  - Control de calidad
ER  -