APA Citation

Martin, W. B. (1993). Quality customer service for front line staff. London: Kogan Page.

Chicago Style Citation

Martin, William B. Quality Customer Service for Front Line Staff. London: Kogan Page, 1993.

MLA Citation

Martin, William B. Quality Customer Service for Front Line Staff. London: Kogan Page, 1993.

Warning: These citations may not always be 100% accurate.