TY  - BOOK
T1  - Quality customer service for front line staff
T2  - Kogan Page Better management skills
A1  - Martin, William B
LA  - English
PP  - London
PB  - Kogan Page
YR  - 1993
UL  - https://colectivo.uloyola.es/Record/L42202
OP  - 96
SN  - 074941247X
KW  - Consumidores
KW  - Marketing de servicios
KW  - Servicio al cliente
ER  -