TY - BOOK T1 - Gower handbook of quality management A2 - Lock, Dennis LA - English PP - Aldershot, England PB - Gower Publishing Limited YR - 1994 ED - 2nd. ed. UL - https://colectivo.uloyola.es/Record/L43066 OP - 790 SN - 0566074516 KW - Control de calidad KW - Cultura de la empresa ER -