Cita APA

Plowman, B. (1994). High value, low cost: How to create profitable customer delight. London: Pitman.

Citación estilo Chicago

Plowman, Brian. High Value, Low Cost: How to Create Profitable Customer Delight. London: Pitman, 1994.

Cita MLA

Plowman, Brian. High Value, Low Cost: How to Create Profitable Customer Delight. London: Pitman, 1994.

Precaución: Estas citas no son 100% exactas.