Cannie, J. K. (1994). Turning lost customers into gold...and the art of achieving zero defections. New York: Amacom.
Chicago Style CitationCannie, Joan Koob. Turning Lost Customers Into Gold...and the Art of Achieving Zero Defections. New York: Amacom, 1994.
MLA CitationCannie, Joan Koob. Turning Lost Customers Into Gold...and the Art of Achieving Zero Defections. New York: Amacom, 1994.
Warning: These citations may not always be 100% accurate.