Cita APA

Cannie, J. K. (1994). Turning lost customers into gold...and the art of achieving zero defections. New York: Amacom.

Citación estilo Chicago

Cannie, Joan Koob. Turning Lost Customers Into Gold...and the Art of Achieving Zero Defections. New York: Amacom, 1994.

Cita MLA

Cannie, Joan Koob. Turning Lost Customers Into Gold...and the Art of Achieving Zero Defections. New York: Amacom, 1994.