TY  - BOOK
T1  - Turning lost customers into gold...and the art of achieving zero defections
A1  - Cannie, Joan Koob
LA  - English
PP  - New York
PB  - Amacom
YR  - 1994
UL  - https://colectivo.uloyola.es/Record/L44220
OP  - 131
SN  - 0814451101
KW  - Servicio al cliente
KW  - Consumidores : Satisfacción
ER  -