Peppard, J., & Rowland, P. (1995). The essence of business process re-engineering. New York [etc.]: Prentice hall.
Chicago Style CitationPeppard, Joe, and Philip Rowland. The Essence of Business Process Re-engineering. New York [etc.]: Prentice hall, 1995.
MLA CitationPeppard, Joe, and Philip Rowland. The Essence of Business Process Re-engineering. New York [etc.]: Prentice hall, 1995.
Warning: These citations may not always be 100% accurate.