Cita APA

Peppard, J., & Rowland, P. (1995). The essence of business process re-engineering. New York [etc.]: Prentice hall.

Citación estilo Chicago

Peppard, Joe, and Philip Rowland. The Essence of Business Process Re-engineering. New York [etc.]: Prentice hall, 1995.

Cita MLA

Peppard, Joe, and Philip Rowland. The Essence of Business Process Re-engineering. New York [etc.]: Prentice hall, 1995.