TY  - BOOK
T1  - The essence of business process re-engineering
T2  - The essence of management series
A1  - Peppard, Joe
A2  - Rowland, Philip
LA  - English
PP  - New York etc.
PB  - Prentice hall
YR  - 1995
UL  - https://colectivo.uloyola.es/Record/L51233
OP  - 256
SN  - 0133107078
KW  - Mejora de procesos
KW  - Cambio organizacional
ER  -