TY  - BOOK
T1  - The benchmarking handbook : step-by-step instructions
A1  - Andersen, Bjorn
A2  - Pettersen, Per-Gaute
LA  - English
PP  - London etc.
PB  - Chapman & Hall
YR  - 1996
UL  - https://colectivo.uloyola.es/Record/L53670
OP  - 192
SN  - 0412735202
KW  - Benchmarking
KW  - Benchmarking : Casos
ER  -