TY - BOOK T1 - Negotiation and influencing skills : the art of creating and claiming value A1 - McRae, Brad LA - English PP - London etc. PB - SAGE YR - 1997 UL - https://colectivo.uloyola.es/Record/L66156 OP - 195 SN - 0761911855 KW - Negociación : Técnicas ER -