TY - BOOK T1 - Beyond total quality management : toward the emerging paradigm T2 - McGraw-hill series in management A2 - Bounds, Greg LA - English PP - New York etc. PB - McGraw-Hill YR - 1994 UL - https://colectivo.uloyola.es/Record/L67027 OP - 817 SN - 0070066787 KW - Control de calidad ER -