TY - BOOK T1 - 100 methods for total quality management A1 - Kanji, Gopal K A2 - Asher, Mike LA - English PP - London etc. PB - SAGE YR - 1996 UL - https://colectivo.uloyola.es/Record/L68566 OP - 237 SN - 0803977476 KW - Control de calidad : Metodología ER -