APA Citation

Botten, N., & McManus, J. (1999). Competitive strategies for service organisations. London: MacMillan Press.

Chicago Style Citation

Botten, Neil, and John McManus. Competitive Strategies for Service Organisations. London: MacMillan Press, 1999.

MLA Citation

Botten, Neil, and John McManus. Competitive Strategies for Service Organisations. London: MacMillan Press, 1999.

Warning: These citations may not always be 100% accurate.