Cita APA

Botten, N., & McManus, J. (1999). Competitive strategies for service organisations. London: MacMillan Press.

Citación estilo Chicago

Botten, Neil, and John McManus. Competitive Strategies for Service Organisations. London: MacMillan Press, 1999.

Cita MLA

Botten, Neil, and John McManus. Competitive Strategies for Service Organisations. London: MacMillan Press, 1999.

Precaución: Estas citas no son 100% exactas.