APA Citation

Payne, A. (2006). Handbook of CRM: Achieving excellence in customer management. Amsterdam ; London: Elsevier Butterworth-Heinemann.

Chicago Style Citation

Payne, Adrian. Handbook of CRM: Achieving Excellence in Customer Management. Amsterdam ; London: Elsevier Butterworth-Heinemann, 2006.

MLA Citation

Payne, Adrian. Handbook of CRM: Achieving Excellence in Customer Management. Amsterdam ; London: Elsevier Butterworth-Heinemann, 2006.

Warning: These citations may not always be 100% accurate.