Creating value for customers : designing and implementing a total corporate strategy / William A. Band
| Autor principal: | Band, William A |
|---|---|
| Formato: | Libro |
| Publicación: |
New York [etc.] : John Wiley & sons, 1991 |
| Descripción física: | XI, 340 p. ; 25 cm |
| Clasificación CDU: |
* 658.012.2 658.012.2 658.8 |
| Materias: | |
| ISBN: |
0471525936 |
| LEADER | 00764nam a2200241 i 4500 | ||
|---|---|---|---|
| 001 | 000000002553 | ||
| 003 | CaOOAMICUS | ||
| 005 | 20000107114857.0 | ||
| 008 | 920422s1991 xuu 001 0 eng c | ||
| 020 | |a 0471525936 | ||
| 040 | |a ULA |b spa | ||
| 080 | |a * 658.012.2 | ||
| 080 | |a 658.012.2 | ||
| 080 | |a 658.8 | ||
| 100 | 1 | |a Band, William A |4 aut. | |
| 245 | 1 | 0 | |a Creating value for customers : |b designing and implementing a total corporate strategy / |c William A. Band |
| 260 | |a New York [etc.] |b John Wiley & sons |c 1991 | ||
| 300 | |a XI, 340 p. ; 25 cm | ||
| 650 | 7 | |a Consumidores |x Satisfacción |2 ULA | |
| 650 | 7 | |a Planificación estratégica |2 ULA | |
| 650 | 0 | 7 | |a Servicio al cliente |2 ULA |
| 850 | |a ULA | ||
| 904 | |a 2 |b 2 |c Disponibilidad |d Fecha |t 2554 |j 658.012.2 BAN cre | ||