Grasing, R. E., & Hessick, M. H. (1988). Achieving quality in financial service organizations: How to identify and satisfy customer expectations. New York [etc.]: Quorum.
Chicago Style CitationGrasing, Robert E., and Michael H. Hessick. Achieving Quality in Financial Service Organizations: How to Identify and Satisfy Customer Expectations. New York [etc.]: Quorum, 1988.
MLA CitationGrasing, Robert E., and Michael H. Hessick. Achieving Quality in Financial Service Organizations: How to Identify and Satisfy Customer Expectations. New York [etc.]: Quorum, 1988.
Warning: These citations may not always be 100% accurate.