Achieving quality in financial service organizations : how to identify and satisfy customer expectations / Robert E. Grasing and Michael H. Hessick
| Autor principal: | Grasing, Robert E |
|---|---|
| Otros autores: | Hessick, Michael H |
| Formato: | Libro |
| Publicación: |
New York [etc.] : Quorum, 1988 |
| Descripción física: | VIII, 252 p. ; 24 cm |
| Clasificación CDU: |
* 658.56 658.56 |
| Materias: | |
| ISBN: |
0899302300 |
Córdoba - Depósito
| Copia 39199 | Disponible |
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