Achieving quality in financial service organizations : how to identify and satisfy customer expectations / Robert E. Grasing and Michael H. Hessick
| Main Author: | Grasing, Robert E |
|---|---|
| Other Authors: | Hessick, Michael H |
| Format: | Book |
| Publication: |
New York [etc.] : Quorum, 1988 |
| Physical Description: | VIII, 252 p. ; 24 cm |
| Clasificación CDU: |
* 658.56 658.56 |
| Subjects: | |
| ISBN: |
0899302300 |
Córdoba - Depósito
| Copy 39199 | Available |
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