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00929nam a2200253 i 4500 |
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000000039198 |
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CaOOAMICUS |
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20000107155004.0 |
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941018s1988 xuu 001 0 eng c |
| 020 |
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|a 0899302300
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| 040 |
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|a ULA
|b spa
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| 080 |
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|a * 658.56
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| 080 |
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|a 658.56
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| 100 |
1 |
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|a Grasing, Robert E
|4 aut.
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| 245 |
1 |
0 |
|a Achieving quality in financial service organizations :
|b how to identify and satisfy customer expectations /
|c Robert E. Grasing and Michael H. Hessick
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| 260 |
|
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|a New York [etc.]
|b Quorum
|c 1988
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| 300 |
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|a VIII, 252 p. ; 24 cm
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| 650 |
|
7 |
|a Instituciones financieras
|z EEUU
|x Control de calidad
|2 ula
|
| 650 |
|
7 |
|a Servicio al cliente
|z EEUU
|2 ula
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| 700 |
1 |
1 |
|a Hessick, Michael H
|4 coa.
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| 850 |
|
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|a ULA
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| 904 |
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|a 2
|b 2
|c Disponibilidad
|d Fecha
|t 39199
|j 658.56 GRA ach
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| 952 |
|
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|3 Libro
|a Loyola
|b LOYOLA CÓRDOBA
|c Depósito
|d 19-01-1995
|f @
|i 39199
|o 658.56 GRA ach
|p 39199
|q R. 26581
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| 990 |
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|a emil
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