Achieving service productivity : lessons from the best in the world / edited by Erik Hornell and Per Hjelm in association with Linsey J. Caton
| Other Authors: | Hornell, Erik Caton, Linsey J Hjelm, Per |
|---|---|
| Format: | Book |
| Publication: |
London : Pitman, 1994 |
| Physical Description: | VIII, 292 p. ; 24 cm |
| Clasificación CDU: |
* 65.011 658.8 65.011.4 |
| Collection: |
The Financial Times / Pitman Publishing Series
|
| Subjects: | |
| ISBN: |
0273603868 |
| LEADER | 01032nam a2200301 i 4500 | ||
|---|---|---|---|
| 001 | 000000040882 | ||
| 003 | CaOOAMICUS | ||
| 005 | 20000107160135.0 | ||
| 008 | 941122s1994 GBR 001 0 eng c | ||
| 020 | |a 0273603868 | ||
| 040 | |a ULA |b spa | ||
| 080 | |a * 65.011 | ||
| 080 | |a 658.8 | ||
| 080 | |a 65.011.4 | ||
| 245 | 0 | 0 | |a Achieving service productivity : |b lessons from the best in the world / |c edited by Erik Hornell and Per Hjelm in association with Linsey J. Caton |
| 260 | |a London |b Pitman |c 1994 | ||
| 300 | |a VIII, 292 p. ; 24 cm | ||
| 650 | 7 | |a Marketing de servicios |x Casos |2 ula | |
| 650 | 7 | |a Sector servicios |2 ula | |
| 650 | 7 | |a Productividad |x Casos |2 ula | |
| 700 | 1 | 1 | |a Hornell, Erik |4 ede. |
| 700 | 1 | 1 | |a Caton, Linsey J |4 ede. |
| 700 | 1 | 1 | |a Hjelm, Per |4 ede. |
| 830 | 4 | |a The Financial Times / Pitman Publishing Series | |
| 850 | |a ULA | ||
| 904 | |a 2 |b 2 |c Disponibilidad |d Fecha |t 40884 |j 65.011 ACH | ||
| 952 | |3 Libro |a Loyola |b LOYOLA CÓRDOBA |c Depósito |d 01-02-1995 |f @ |i 40884 |o 65.011 ACH |p 40884 |q R. 27003 | ||
| 990 | |a fran | ||