Cita APA

Scheuing, E. E., & Christopher, W. F. (1993). The service quality handbook with contributions from 57 international experts. New York: Amacom.

Citación estilo Chicago

Scheuing, Eberhard E., and William F. Christopher. The Service Quality Handbook With Contributions From 57 International Experts. New York: Amacom, 1993.

Cita MLA

Scheuing, Eberhard E., and William F. Christopher. The Service Quality Handbook With Contributions From 57 International Experts. New York: Amacom, 1993.