Rosander, A. (1991). Deming's 14 points applied to services. Milwaukee New York: ASQC quality press Marcel Dekker.
Citación estilo ChicagoRosander, A.C. Deming's 14 Points Applied to Services. Milwaukee New York: ASQC quality press Marcel Dekker, 1991.
Cita MLARosander, A.C. Deming's 14 Points Applied to Services. Milwaukee New York: ASQC quality press Marcel Dekker, 1991.
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