The organizational measurement manual /
| Autor principal: | |
|---|---|
| Formato: | eBook |
| Idioma: | English |
| Fecha de publicación: |
Aldershot, Hampshire, England ; Burlington, VT :
Gower,
Ã2001.
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| Materias: | |
| Acceso en línea: | https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=139272 |
Tabla de Contenidos:
- ""Contents""; ""List of Figures and Tables""; ""Preface""; ""PART 1 The concept of measurement""; ""Introduction and Purpose of Measurement""; ""Corporate Measurement""; ""Process Measurement""; ""PART 2 Establishing a process measurement programme""; ""Customer-centred Measurement""; ""Identifying the Process Measurement""; ""Targets and Objectives""; ""Tracking and Recording""; ""Interpretation""; ""Action""; ""Involving People""; ""PART 3 Looking beyond the basics""; ""International Standards""; ""Quality Costs""; ""The Long Term""; ""Index""