Holdings: Helping the difficult library patron :

Bibliographic Details
Other Authors:	Sarkodie-Mensah, Kwasi.
Format:	eBook
Language:	English
Published:	New York : Routledge, 2013.
Subjects:	Public services (Libraries) Libraries and community. Libraries > Public relations. Libraries > Security measures. Customer relations. Conflict management. Electronic books.
Online Access:	https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=139047