Description: Electronic customer relationship management /

Bibliographic Details
Other Authors:	Fjermestad, Jerry., Romano, Nicholas C.
Format:	eBook
Language:	English
Published:	Armonk, N.Y. ; London : M.E. Sharpe, c2006.
Series:	Advances in management information systems ; v. 3.
Subjects:	Customer relations > Management. Electronic commerce. Electronic books.
Online Access:	https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=142076

Description
Physical Description:	xiii, 210 p. : ill.
Bibliography:	Includes bibliographical references and index.