Your customers' perception of quality : what it means to your bottom line and how to control it /
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| Format: | eBook |
| Language: | English |
| Published: |
Boca Raton, Florida ; London, [England] ; New York :
CRC Press,
2011.
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| Online Access: | https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=147472 |