What's the secret? to providing a world-class customer experience /
| Main Author: | |
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| Format: | Electronic |
| Language: | English |
| Published: |
Hoboken, N.J. :
Wiley,
c2008.
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| Subjects: | |
| Online Access: | https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=177740 |
| Physical Description: | xvi, 320 p. : ill. |
|---|---|
| Bibliography: | Includes bibliographical references and index. |