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What's the secret? to providing a world-class customer experience /

Bibliographic Details
Main Author:	DiJulius, John R., 1964-
Format:	Electronic
Language:	English
Published:	Hoboken, N.J. : Wiley, c2008.
Subjects:	Customer services. Consumer satisfaction. Customer loyalty. Electronic books.
Online Access:	https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=177740

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