Service quality : new directions in theory and practice / ed, Roland T. Rust, Richard L. Oliver
| Other Authors: | Rust, Roland T. Oliver, Richard L. |
|---|---|
| Format: | Book |
| Publication: |
London [etc.] : SAGE, 1994 |
| Physical Description: | IX, 289 p.; 24 cm |
| Clasificación CDU: |
658.8:658.56 658.56:658.818 * 658.8 |
| Subjects: | |
| ISBN: |
0803949197 |
| LEADER | 00935nam a2200289 i 4500 | ||
|---|---|---|---|
| 001 | 000000086976 | ||
| 003 | CaOOAMICUS | ||
| 005 | 20081104151325.0 | ||
| 008 | 081021s1994 sp a 000 0 spa c | ||
| 020 | |a 0803949197 | ||
| 040 | |a ULA |b spa | ||
| 080 | |a 658.8:658.56 | ||
| 080 | |a 658.56:658.818 | ||
| 080 | |a * 658.8 | ||
| 245 | 1 | 0 | |a Service quality : new directions in theory and practice / |c ed, Roland T. Rust, Richard L. Oliver |
| 260 | |a London [etc.] |b SAGE |c 1994 | ||
| 300 | |a IX, 289 p.; |c 24 cm | ||
| 650 | 1 | 7 | |a Consumidores |x Satisfacción |2 ula |
| 650 | 0 | 7 | |a Servicio al cliente |2 ula |
| 650 | 0 | 7 | |a Control de calidad |2 ula |
| 650 | 1 | 7 | |a Marketing de servicios |2 ula |
| 700 | 1 | @ | |a Rust, Roland T. |
| 700 | 1 | @ | |a Oliver, Richard L. |
| 850 | |a ULA | ||
| 904 | |a 2 |b 2 |c Disponibilidad |d Fecha |t 88861 |j 658.8 SER | ||
| 952 | |3 Libro |a Loyola |b LOYOLA CÓRDOBA |c Depósito |d 04-11-2008 |f @ |i 88861 |o 658.8 SER |p 88861 |q R. 56403 | ||
| 990 | |a emil | ||