Service quality : new directions in theory and practice / ed, Roland T. Rust, Richard L. Oliver
| Other Authors: | Rust, Roland T. Oliver, Richard L. |
|---|---|
| Format: | Book |
| Publication: |
London [etc.] : SAGE, 1994 |
| Physical Description: | IX, 289 p.; 24 cm |
| Clasificación CDU: |
658.8:658.56 658.56:658.818 * 658.8 |
| Subjects: | |
| ISBN: |
0803949197 |
Córdoba - Depósito
| Copy 88861 | Available |
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