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Emotional labor and crisis response : working on the razor's edge /

Detalles Bibliográficos
Autor principal: Mastracci, Sharon H., 1968-
Otros autores: Guy, Mary E., Newman, Meredith A., 1949-
Formato: eBook
Idioma:English
Fecha de publicación: Armonk, N.Y. : M.E. Sharpe, 2012.
Materias:
Public service employment > United States > Psychological aspects.
Crisis management > United States.
Electronic books.
Acceso en línea:https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=142060
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020 |z 9780765625182 (hardcover : alk. paper) 
020 |z 9780765625205 (e-book) 
035 |a (OCoLC)704243755 
040 |a FINmELB  |c FINmELB  |d FINmELB 
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050 4 |a HD5713.6.U54  |b M37 2012 
082 0 4 |a 363.34068/1  |2 22 
100 1 |a Mastracci, Sharon H.,  |d 1968- 
245 1 0 |a Emotional labor and crisis response :  |b working on the razor's edge /  |c Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. 
260 |a Armonk, N.Y. :  |b M.E. Sharpe,  |c 2012. 
300 |a xvii, 173 p. :  |b ill. 
504 |a Includes bibliographical references and index. 
505 0 |a Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. 
588 |a Description based on metadata supplied by the publisher and other sources. 
590 |a Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries. 
650 0 |a Public service employment  |z United States  |x Psychological aspects. 
650 0 |a Crisis management  |z United States. 
655 4 |a Electronic books. 
700 1 |a Guy, Mary E.  |q (Mary Ellen) 
700 1 |a Newman, Meredith A.,  |d 1949- 
797 2 |a elibro, Corp. 
856 4 0 |u https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=142060 
950 |a eLibro English 

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