Emotional labor and crisis response : working on the razor's edge /
| Autor principal: | |
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| Otros autores: | , |
| Formato: | eBook |
| Idioma: | English |
| Fecha de publicación: |
Armonk, N.Y. :
M.E. Sharpe,
2012.
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| Materias: | |
| Acceso en línea: | https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=142060 |
Tabla de Contenidos:
- Emotional labor as public good and the state as harbor of refuge
- A blind spot in public administration theory
- but not in practice
- Human capital issues
- Communicating competence and cultivating trust
- Who gets the blame? Who gets the credit? Government responsiveness and accountability
- Of the people : legitimacy, representativeness, and the difference that gender makes
- Professional standards and discretion in crisis response
- Reflections on the why, how, and what of emotional labor.