Cover Image

QR Code

Handbook of CRM achieving excellence in customer management /

Bibliographic Details
Main Author:	Payne, Adrian.
Format:	Electronic
Language:	English
Published:	Amsterdam ; London : Elsevier Butterworth-Heinemann, 2006.
Subjects:	Customer relations. Relationship marketing > Management. Electronic books.
Online Access:	https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=153856

Similar Items

Microsoft Dynamics CRM 4 for dummies
by: Scott, Joel.
Published: (2008)

CRM, la guía definitiva : estrategia de gerenciamiento de la relación con los clientes /
by: Brunetta, Hugo.
Published: (2016)

Relationship marketing : a consumer experience approach /
by: Baron, Steve
Published: (2010)

Handbook of brand relationships /
Published: (2009)

CRM Customer Relationship Management /
by: Sepúlveda García, Holinka.
Published: (2009)

Customer relationship management systems handbook
by: Sharp, Duane E.
Published: (2003)

Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
by: Jaffe, Joseph, 1970-
Published: (2007)

Customer relationship management a global perspective /
Published: (2008)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
by: Fragasso, Philip M., 1950-
Published: (2008)

Electronic customer relationship management /
Published: (2006)

Sistemas de gestión de relaciones con clientes en las empresas (CRM) /
by: Fernández Otero, Marcos.
Published: (2014)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

B2B relationship marketing management in trade fair activity /
by: Siemieniako, Dariusz,
Published: (2016)

Customer relationship management using business intelligence /
by: Sturdy, Graham R.
Published: (2012)

Managing global customers an integrated approach /
by: Yip, George S.
Published: (2007)

Manual Soluciones CRM : formación para el empleo /
by: Ayuso Sahogar, Saúl.
Published: (2011)

Relationship marketing : theory and practice /
Published: (1996)

Superior customer value : strategies for winning and retaining customers /
by: Weinstein, Art,
Published: (2012)

Marketing de relaciones : aproximación a las relaciones virtuales /
by: Sarmiento Guede, José Ramón.
Published: (2015)

Técnicas de relación comercial : cuaderno del alumno /
by: Sánchez Aguilera, María Luisa.
Published: (2010)

Handbook of marketing /
Published: (2002)

Behind the cloud the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry /
by: Benioff, Marc R., 1964-
Published: (2010)

Affected : emotionally engaging customers in the digital age /
by: Wrigley, Cara,
Published: (2018)

CRM : la guía definitiva: estrategias y tácticas de gerenciamiento de la relación con los clientes /
by: Brunetta, Hugo,
Published: (2023)

Customer loyalty programmes and clubs
by: Butscher, Stephan A.
Published: (2002)

Effective client management in professional services : how to build successful client relationships /
by: Berkovi, Jack,
Published: (2014)

Enhancing customer experience in the service industry : a global perspective /
Published: (2015)

Gerencia del servicio : la clave para ganar todos /
by: Eliécer Prieto Herrera, Jorge.
Published: (2010)

Atención estratégica al cliente /
by: Goodman, John.
Published: (2014)

Kapital cliente : la rentable gestión de clientes /
by: Restrepo Torres, Marta Lucía,
Published: (2015)

Comercialización de productos y servicios en en pequeños negocios o microempresas : MF1790_3 /
by: Martínez Candil, Ignacio.
Published: (2016)

What's the secret? to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Mística por el cliente : caso Colpatria sobre CRM y gestión de clientes /
by: Restrepo Torres, Marta Lucía,
Published: (2013)

Gerencia del servicio : alternativa para la competitividad /
by: Uribe Macías, Mario Enrique.
Published: (2010)

Gerencia del servicio : la clave para ganar todos /
by: Prieto Herrera, Jorge Eliécer.
Published: (2014)

La disciplina del servicio : cómo desarrollar una nueva cultura orientada al cliente y enfocada en la persona /
by: Lescano Duncan, Lucio.
Published: (2014)

Atención al público y técnicas de comunicación /
Published: (2015)

Marketing de fidelización : como obtener clientes satisfechos y leales, bajo una perspectiva latinoamericana? /
by: Schnarch Kirberg, Alejandro.
Published: (2011)

Atención básica al cliente : comercio y marketing : cuaderno de ejercicios /
by: Díaz Fernández, Manuel José.
Published: (2014)

Atención básica al cliente : comercio y marketing : manual /
by: Díaz Fernández, Manuel José.
Published: (2014)