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Six sigma in HR transformation achieving excellence in service delivery /

Bibliographic Details
Main Author:	Albeanu, Mircea.
Other Authors:	Hunter, Ian., Radford, Jo.
Format:	Electronic
Language:	English
Published:	Farnham, U.K. : Gower, 2010.
Series:	Gower HR transformation series.
Subjects:	Service industries > Quality control. Consumer satisfaction > Statistical methods. Electronic books.
Online Access:	https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=154105

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