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Tourist customer service satisfaction an encounter approach /

Bibliographic Details
Main Author:	Noe, Francis P., 1939-
Other Authors:	Uysal, Muzaffer., Magnini, Vincent P.
Format:	Electronic
Language:	English
Published:	London ; New York : Routledge, 2010.
Subjects:	Tourism > Management. Hospitality industry > Management. Electronic books.
Online Access:	https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=159192

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