| LEADER |
00859nam a2200253 i 4500 |
| 001 |
000000086342 |
| 003 |
CaOOAMICUS |
| 005 |
20080725094800.0 |
| 008 |
080617s2008 sp a 000 0 spa c |
| 020 |
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|a 9783540774297
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| 040 |
|
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|a ULA
|b spa
|
| 080 |
|
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|a 658.8
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| 080 |
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|a * 658.8
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| 100 |
1 |
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|a Huber, Margit
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| 245 |
1 |
0 |
|a From customer retention to a holistic stakeholder management system : living a vision /
|c Margit Huber, Susanne O'Gormanm
|
| 260 |
|
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|a New York [etc.]
|b Springer-Verlag
|c 2008
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| 300 |
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|a XVII, 203 p.;
|c 24 cm
|
| 650 |
1 |
7 |
|a Consumidores
|x Satisfacción
|2 ula
|
| 650 |
0 |
7 |
|a Servicio al cliente
|2 ula
|
| 700 |
1 |
@ |
|a O'Gorman, Susanne
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| 850 |
|
|
|a ULA
|
| 904 |
|
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|a 2
|b 2
|c Disponibilidad
|d Fecha
|t 88294
|j 658.8 HUB fro
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| 952 |
|
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|3 Libro
|a Loyola
|b LOYOLA CÓRDOBA
|c Depósito
|d 24-07-2008
|f @
|i 88294
|o 658.8 HUB fro
|p 88294
|q R. 56009
|
| 990 |
|
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|a emil
|