Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

Detalles Bibliográficos
Autor principal: Blunt, Carolyn.
Otros autores: Hill-Wilson, Martin., Ward, Andrew.
Formato: eBook
Idioma:English
Fecha de publicación: Chichester, England : Wiley, 2013.
Materias:
Acceso en línea:https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=179259
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020 |a 9781118770566  |q (electronic bk.) 
020 |a 9781118662656  |q (electronic bk.) 
035 |a (OCoLC)868973379 
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100 1 |a Blunt, Carolyn. 
245 1 0 |a Delivering effective social customer service :  |b how to redefine the way you manage customer experience and your corporate reputation /  |c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. 
264 1 |a Chichester, England :  |b Wiley,  |c 2013. 
264 4 |c Ã2013 
300 |a 1 online resource (252 pages) :  |b illustrations 
336 |a text  |2 rdacontent 
337 |a computer  |2 rdamedia 
338 |a online resource  |2 rdacarrier 
500 |a Includes index. 
588 |a Description based on metadata supplied by the publisher and other sources. 
590 |a Electronic reproduction. Santa Fe, Arg.: elibro, 2022. Available via World Wide Web. Access may be limited to eLibro affiliated libraries. 
650 0 |a Consumer satisfaction. 
650 0 |a Customer relations  |x Management. 
650 0 |a Customer services. 
655 4 |a Electronic books. 
700 1 |a Hill-Wilson, Martin. 
700 1 |a Ward, Andrew. 
776 0 8 |i Print version:  |a Blunt, Carolyn.  |t Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation.  |d Chichester, England : Wiley, c2013   |h xii, 238 pages   |z 9781118662670 
797 2 |a elibro, Corp. 
856 4 0 |u https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=179259 
950 |a eLibro English