| LEADER |
00795nam a2200241 i 4500 |
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000000044220 |
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CaOOAMICUS |
| 005 |
20000107162352.0 |
| 008 |
950215s1994 xuu 001 0 eng c |
| 020 |
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|a 0814451101
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| 040 |
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|a ULA
|b spa
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| 080 |
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|a * 658.8
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| 080 |
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|a 658.8
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| 100 |
1 |
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|a Cannie, Joan Koob
|4 aut.
|
| 245 |
1 |
0 |
|a Turning lost customers into gold...and the art of achieving zero defections /
|c Joan Koob Cannie
|
| 260 |
|
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|a New York
|b Amacom
|c 1994
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| 300 |
|
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|a 131 p. ; 24 cm
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| 650 |
0 |
7 |
|a Servicio al cliente
|2 ula
|
| 650 |
|
7 |
|a Consumidores
|x Satisfacción
|2 ula
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| 850 |
|
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|a ULA
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| 904 |
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|a 2
|b 5
|c Disponibilidad
|d Fecha
|t 44221
|j 15783/658.8 CAN tur
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| 952 |
|
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|3 Libro
|a Loyola
|b LOYOLA CÓRDOBA
|c Sala D
|d 19-04-1995
|f @
|i 44221
|o 15783/658.8 CAN tur
|p 44221
|q R. 27831
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| 990 |
|
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|a fran
|